Agenda

The ChannelX World agenda is full to the brim with marketplace minds. Kicking off the day is the opening keynote session with industry giants Amazon, TikTok and eBay. The agenda splits into three focused tracks, Growth, Operations and Insights, and the closing keynotes from Karl Lagerfeld and M&S. The day features workshops and 1-2-1 meetings with solution partners to really help delegates and visitors grow marketplace and social selling strategies.

Click on the tabs to view the agenda for each track and choose your marketplace path.

Growth track
Insights track
Operations track
Workshops Room 1
Workshops Room 2
Workshops Room 3

Growth track

In the Growth Track we will introduce channels and share expertise from retailers on how to position your business for growth by focusing on case studies and real-life experiences with lessons you can implement.

Sponsored by

Ebay
Mirakl
08:00 - 09:00

Breakfast Briefings

09:00 - 09:15

Welcome, Introduction and Warm-up

09:15 - 10:45

Keynote Session

The past two years have seen more disruption and innovation than ever before with the Pandemic and Brexit both impacting retail in ways that we have never seen before. Join industry giants Amazon, eBay and TikTok to hear how retail has changed and how consumer buying habits have changed

Speaker

Shauli Ziv

Director, Marketplace, EU, Amazon
Speaker

Patrick Nommensen

Senior Director of E-Commerce Operations, TikTok
Speaker

Murray Lambell

Vice President & General Manager , eBay UK
10:45 - 11:15

Break

Please take some time to visit the exhibition.

Recharge, gather your thoughts and share experiences

11:15 - 11:45

Insights from Swan Products

Swan is a British brand with over 90 years of history. Initially using and relying on retail for its success, Swan was driven by the excitement of online expansion and has moved with the times using unique ways to successfully boost their products in the market.

This presentation looks into Swan’s brand growth and how to maintain a competitive edge when it comes to all things e-commerce. Working with marketplace platforms such as Amazon, eBay, OnBuy, and Mano Mano has allowed the company to generate, boost, and maintain sales profitably for the business. This talk will further elaborate on the integration of a solid infrastructure, manual growth instead of relying on systems, and the substantial gain from marketplace - including how Swan adapted during the pandemic to help it to thrive.

Speaker

Katie Lindop

E-Commerce Sales Director, Swan Products Ltd
11:50 - 12:20

Emma Bridgewater and the Importance of Marketplaces

Discover how this British Brand has built and maintain their reputation while trading on marketplaces both in the UK and overseas including expansion to China

Speaker

Ntola Obazee

Trading Director, Emma Bridgewater
12:25 - 12:55

Start and scale your export business in the post Brexit landscape

Discover how eBay can help you navigate exporting to 190 countries in today’s turbulent geopolitical climate. This ever changing landscape means trust in international shipping is low, so this session is designed to give you an understanding of how to utilise marketplaces’ infrastructures to boost your export sales with confidence.

Speaker

Josh McWilliams

Head of UK Exports , eBay
12:55 - 14:00

Lunch and Networking

Please take some time to visit the exhibition.

Recharge, gather your thoughts and share experiences.

14:00 - 14:30

Building your marketplace with Mirakl

Mirakl and Debenhams will explore how opening a marketplace can boost your customer engagement and loyalty driving value and profit

Speaker

Jessica Christenson

Regional Vice President for the UK & Ireland, Mirakl
Speaker

Daniel Finley

Chief Executive Officer, Debenhams
14:35 - 15:05

The utopian retail operation

David Brackin, founder and managing director of Stuff U Sell and regular ChannelX contributor, interviews Brad Aspress MBE, founder and chairman of Rarewaves about the experience of leading and running a business as well as overcoming the issues with distribution and in particular export.

Speaker

Brad Aspess MBE

Founder, Rarewaves
Speaker

David Brackin

Founder & Managing Director , Stuff U Sell
15:10 - 15:40

The ManoMano marketplace

Discover one of the EU's most exciting DIY focused marketplaces. You will learn how their new ManoManoPro programme is engaging trade professionals and how you can target regular businesses buyers on this marketplace

Joining ManoMano will be Buyaparcel, a leading stockist of Tools, Plumbing & Garden supplies, and current seller on both ManoMano and ManoManoPro. As a guest speaker, Buyaparcel will analyse the benefits of tapping into different cross-border trends through marketplace selling, and how ManoManoPro has helped establish an online presence in the trade sector.

Speaker

Liam Haggar-Pietrzak

Group Commercial Director, Buyaparcel
Speaker

Shelley Boyle

Lead Business Development UK , ManoMano
15:40 - 16:10

Break

Please take some time to visit the exhibition.

Recharge, gather your thoughts and share experiences

16:10 - 16:55

Closing Keynote

Marketplace expansion is a key strategic growth area for the M&S International business. As we move to become a digital first global retailer this session will provide an overview of our Marketplace strategy with a focus on the challenges we are facing into as we expand on this new selling channel.

Speaker

Tom Flintoff

Head of Marketplaces, International Ecommerce, M&S
17:00 - 18:00

Networking Drinks and Close

Insights track

In the Insights Track we will focus on how channel managers can achieve their business goals for growth, profitability, cost management and sales forecasting with retailers sharing their expertise

Sponsored by

RetailX
Fruugo
08:00 - 09:00

Breakfast Briefings

09:00 - 09:15

Welcome, Introduction and Warm-up

09:15 - 10:45

Keynote Session

The past two years have seen more disruption and innovation than ever before with the Pandemic and Brexit both impacting retail in ways that we have never seen before. Join industry giants Amazon, eBay and TikTok to hear how retail has changed and how consumer buying habits have changed

Speaker

Shauli Ziv

Director, Marketplace, EU, Amazon
Speaker

Patrick Nommensen

Senior Director of E-Commerce Operations, TikTok
Speaker

Murray Lambell

Vice President & General Manager , eBay UK
10:45 - 11:15

Break

Please take some time to visit the exhibition.

Recharge, gather your thoughts and share experiences

11:15 - 11:45

From beans to barcodes and creating impact on multiple marketplaces

Hear Novello Products’ unique journey from launching a handful of coffee skus on a single sales channel to now offering a growing portfolio of brands across Shopify and multiple marketplaces such as Amazon, Notonthehighstreet, Etsy and Yumbles.

You will discover how Novello Products consistently delivers exceptionally high sales conversion rates through a deep understanding of the individuality of the marketplaces on which they operate and their associated audiences. You’ll also hear how this understanding enables Novello Products to maximise the impact of their listings, per platform, whilst maintaining a consistent brand identity across the board.

This presentation will also touch on Novello Products’ scaling plans and how being part of the early stages of 2D barcode adoption in the UK is setting them up for future success.

Speaker

Georgie Janion-Shaw

Founder & CEO , Novello Products Ltd
11:50 - 12:20

Holland & Barrett: lessons from China

Zarina Kanji, Business Development for Food & Beverage and Health & Wellness brands at Tmall Global, interviews Nick Parker, International Development Director at Holland & Barrett about the brand's experience in China, how its adapted to the Chinese consumer audience, and top tips for fellow brands who are looking to enter the market.

Speaker

Nick Parker

International Development Director, Holland and Barrett
Speaker

Zarina Kanji

Head of Health & Wellness Business Development, UK & Nordics , Alibaba Group
12:25 - 12:55

Practical advice for export led growth

Selling internationally requires mastery of many complex topics: content translation, website localisation, currency conversion, local marketing and customer service, sales tax management, and more. The opportunity of selling to a global audience is enormous, but it can be daunting and sometimes hard to know how to do it. Join this session to hear the latest case studies and lessons learnt from sellers that have overcome these obstacles to successfully grow by using exports to add a new, profitable, channel to market for their business. Come away with clear, practical advice on how your business can tap into the booming, multi-trillion pound market of cross-border ecommerce.

Speaker

Håkan Thyr

Chief Revenue Officer, Fruugo
12:55 - 14:00

Lunch and Networking

Please take some time to visit the exhibition.

Recharge, gather your thoughts and share experiences.

14:00 - 14:30

RetailX Marketplaces Report Overview

Find out what's new and what's next in the world of European Marketplaces with the latest findings from new RetailX’s European Marketplaces Report.

The report provides a comprehensive assessment of the top 15 European marketplaces, ranked by web traffic. The report also looks at the number of sellers and Top 500 brands that have deployed on each marketplace, as well as how easy each is to be used by brands and third parties.

Speaker

Ian Jindal

Founder & Editor in Chief, InternetRetailing
14:35 - 15:05

Secret Sales Secrets

Discover how Secret Sales enables fashion retailers to attract new customers full-price sales and maintain brand equity through a simple, elegant and sustainable off-price solution that does not impact your full-price strategy

Speaker

Matt Purt

CCO, Secret Sales
15:10 - 15:40

Creating a circular economy strategy

Hear from companies immersed in the circular economy. Reskinned were in the news recently for auctioning off the preloved clothes worn by Love Islanders in 2022, and Luzern started out selling refurbished items and open box returns on eBay two decades ago. Learn from two businesses that leave and breathe sustainability.

Speaker

Matt Hanrahan

Co-Founder, Reskinned
Speaker

Orla Power

Director of Marketing, Luzern eCommerce
15:40 - 16:10

Break

Please take some time to visit the exhibition.

Recharge, gather your thoughts and share experiences

16:10 - 16:55

Closing Keynote

Marketplace expansion is a key strategic growth area for the M&S International business. As we move to become a digital first global retailer this session will provide an overview of our Marketplace strategy with a focus on the challenges we are facing into as we expand on this new selling channel.

Speaker

Tom Flintoff

Head of Marketplaces, International Ecommerce, M&S
17:00 - 18:00

Networking Drinks and Close

Operations track

In the Operations Track learn how to streamline your business with cutting edge services and tools with best practices from retailers covering channel management, carriers and cross border trade

Sponsored by

Wish
GFS
08:00 - 09:00

Breakfast Briefings

09:00 - 09:15

Welcome, Introduction and Warm-up

09:15 - 10:45

Keynote Session

The past two years have seen more disruption and innovation than ever before with the Pandemic and Brexit both impacting retail in ways that we have never seen before. Join industry giants Amazon, eBay and TikTok to hear how retail has changed and how consumer buying habits have changed

Speaker

Shauli Ziv

Director, Marketplace, EU, Amazon
Speaker

Patrick Nommensen

Senior Director of E-Commerce Operations, TikTok
Speaker

Murray Lambell

Vice President & General Manager , eBay UK
10:45 - 11:15

Break

Please take some time to visit the exhibition.

Recharge, gather your thoughts and share experiences

11:15 - 11:45

Managing brand opportunities on Sephora UK

Sephora is a fast-growing beauty e-commerce platform offering customers an extensive and continually growing choice of brands and beauty products - over half of which are exclusive to the company - through its Retail and Marketplace channels. Sit down with Ting-Ting Lee, Head of Marketplace at Sephora UK to discover how the marketplace runs and strategies successful marketplaces deploy

Speaker

Ting-Ting Lee

Head of Marketplace, Sephora UK
11:50 - 12:20

B&Q Marketplace – How to sell on diy.com

A Q&A on how B&Q can support businesses with their newest sales channel, Marketplace

Speaker

Alex Chatterton

Marketplace Business Development Manager, B&Q
12:25 - 12:55

Protecting Delivery in Times of Volatility

Retail mega minds who are leaders in their industry verticals come together to discuss insights on what defines delivery success in 2022, and how to go about it despite the curveballs of uncertainty and volatility in the current times.

Steve Davies (COO, eve sleep), Zoe Donovan (Digital & Marketing Director, LK Bennett), and Hannah Lia (Operations Director, Hampers.com) join eCommerce specialist Bobbie Ttooulis (Group Marketing Director, GFS – UK’s largest multi-carrier delivery and parcel management service) to share how they’ve defied conventions in delivery operations and address the questions on everyone’s minds about:

  • Protecting the customer delivery experience
  • Creating disruption to break out of chaos
  • Sanitising unproductive operational patterns to reduce cost and complexity
  • Course correction or contingency planning – what works better?
  • What lies ahead ‘on the road’ for retail delivery operations?
Speaker

Zoe Donovan

Digital & Marketing Director, LK Bennett
Speaker

Steve Davies

Chief Operating Officer, Eve Sleep
Speaker

Hannah Lia

Operations Director, Hampers.com
Speaker

Bobbie Ttooulis

Group Marketing Director -, GFS
12:55 - 14:00

Lunch and Networking

Please take some time to visit the exhibition.

Recharge, gather your thoughts and share experiences.

14:00 - 14:30

Everything you need to know about the Wish rebrand and new features

Over the last 12 months Wish has gone through a remarkable transformation from a new consumer experience to a recent global rebrand. Find out what drove these changes and how they have resulted in their consumer NPS doubling since Q4 2021. During this session you will explore the new Wish leadership team, their new strategy, the recent rebrand and marketing plan and the changes made to the consumer and merchant experience.

Speaker

Alan Small

Head of EMEA BD and Partnerships, Wish
14:35 - 15:05

Carrier Management

How do you balance business needs with consumer expectations and balance this greener deliveries? Julie Briggs, Head of Carries at Boohoo reveals insights into the challenges retailers face.

Speaker

Julie Briggs

Head of Carriers, Boohoo Group PLC
15:10 - 15:40

Opening your own marketplace

Learn strategies and tactics for opening your own marketplace on your retail website

Speaker

Will Rose

Technology Director , Unbound Group Plc - Owner of HotterShoes
15:40 - 16:10

Break

Please take some time to visit the exhibition.

Recharge, gather your thoughts and share experiences

16:10 - 16:55

Closing Keynote

Marketplace expansion is a key strategic growth area for the M&S International business. As we move to become a digital first global retailer this session will provide an overview of our Marketplace strategy with a focus on the challenges we are facing into as we expand on this new selling channel.

Speaker

Tom Flintoff

Head of Marketplaces, International Ecommerce, M&S
17:00 - 18:00

Networking Drinks and Close

Workshops Room 1

11:15 - 12:00

Turbo-charge your business with financing

Financing is a key way to accelerate growth and there are many routes to access it. This session with eBay expert Craig will deep dive into how Business Capital can be utilised to scale your business

Speaker

Craig Hartnett

Senior Manager, Financial Services & Monetisation, eBay
12:15 - 13:00

Marketplace acceleration: real-world case studies from Jitterbit

Join Barry Flaherty (Jitterbit) to get their POV on changing consumer behaviour and vendor needs - and what this means for rapidly evolving marketplaces. Expect step-by-step advice on marketplace automation, how to leverage technology partners in your solutions mix and real-world anecdotes from people pioneering marketplace hypergrowth.

Speaker

Angus Griffin

Go-to-market lead - North America , THG Ingenuity
Speaker

Barry Flaherty

Head of Strategic Alliances EMEA, Jitterbit
14:00 - 14:45

Break away from the pack with stand out listings

Learn how you can increase your chances of making a sale by getting more views than competitor products with Promoted Listings on eBay. This session will also provide you with a deep dive into the latest product release; automated campaigns.

Speaker

Rufus Bazley

Head of Seller Success , eBay

Workshops Room 2

11:15 - 12:00

Coffee Talk: Beat the Peak or Feel the Heat?

Summer is on its way out, but temperatures are about to soar in the warehouse as peak draws close!

The need of the hour is a warm-up on what’s in store for the season ahead and how to ride the wave of Peak 2022.

Join us for a session full of sizzling insights as eCommerce specialist Bobbie Ttooulis and Operations Director at Hampers.com, Hannah Lia take us through:

  • Throwback to Learnings from Peak 2021: What happened there?
    • A review of whether Hamper.com’s delivery plans and operations withstood the pressures of x 4 volumes over 6 weeks of the year
    • Turmoil in supply chain
    • Impact on Sales
  • Bracing the business and warehouse operations
  • What’ll make a difference? Best practices and tips for Peak 2022 on how to prepare for the worst and be well placed to take full advantage of the best!
Speaker

Hannah Lia

Operations Director, Hampers.com
Speaker

Bobbie Ttooulis

Group Marketing Director , GFS
12:15 - 13:00

Discover how 8-figure Brands achieve 10X growth with Marketplaces & Market Expansion

In this workshop discover the latest benchmarks that leading eCommerce brands are using to deploy “best in class” marketplaces strategy. We’ll share real-world examples of business considerations, how to avoid pitfalls, and we’ll deep dive into the elements of a winning strategy.

Cameron Furmidge

Head of Insights, Luzern eCommerce

Alan Chester

VP eCommerce, Luzern eCommerce
14:00 - 14:45

How to expand your successful domestic business to reach a global audience

As we already know, eCommerce is outpacing retail across the international stage. Extending your reach across markets is increasingly essential for growth. In this workshop we will arm you with the keys to extending your reach across key international markets. We will explore key success criteria in terms of product assessments, eCommerce best practices, and how to win customers in local markets. Most crucially, we will advise on VAT compliance and EPR standards, fraud protection, and IOSS standardisation.

Speaker

Håkan Thyr

Chief Revenue Officer, Fruugo

Workshops Room 3

11:15 - 12:00

How to reach a truly unique global audience with Wish’s USPs

Interested in cross-border expansion? Wish shares our USP's to help your business grow across the globe and get the maximum out of your selling practices on the platform.

Speaker

Maggy Velasquez

Digital Marketing Manager, DirectCosmetics
Speaker

Heidi Burns

EMEA Accounts Team Manager, Wish
Speaker

Alan Small

Head of EMEA BD and Partnerships Wish, Wish
12:15 - 13:00

Improve your cash flow with export growth

Your introduction to the export help provided by the Department for International Trade. How to
access our training, guidance and expertise; and what our advisors can do for you.
By attending this workshop, you will be able to use and understand:

  • How international trade advisers can help map out your export growth and success
  • What specialist advisers can do for your business.
  • Gain access to the Export Academy and its resources.
  • Link to the Selling Online Overseas tool, to access deals and marketplace assistance.
Speaker

Mark Bates

DTA eCommerce Adviser (Senior Executive Officer), Department for International Trade