Matt Hanrahan, Co-Founder of Reskinned, is passionate about creating a more sustainable clothing world. He’s been involved in consumer marketing and innovative technology development for more than twenty years. From his wealth of in-depth knowledge of innovative tech, Reskinned was founded. The company offers brands and their customers better ways to continue the lifecycle of their garments, and strives to develop smarter, more effective circular textile systems
Shauli leads Amazon’s Merchant Fulfillment Network, Seller Onboarding, Marketing and Amazon Launchpad in the EU. His career experiences in the 10+ years he has been with Amazon ranged from launching customer and seller facing programs such as Amazon Launchpad, to running both Operations and Consumer organisations. In 2020, Shauli initiated and launched Amazon’s collaboration with the UK charity Magic Breakfast, delivering millions of meals to children during COVID-19 lockdowns. He joined Marketplace in February 2021, and leads multiple initiatives aimed at improving Selling Partner satisfaction and growth, both in the EU and globally.
Orla is a seasoned business and marketing leader with a focus on creating strategies to help eCommerce Brands grow profitably and sustainably online. Orla is well versed in the disciplines of eCommerce Brand Management, CX and designing effective corporate and digital approaches using data and real-world insights. Orla previously held senior roles at Amdocs, Microsoft and Sony Ericsson.
Heidi joined Wish in 2020 as an experienced Marketplace professional. She is currently responsible for EMEA Account Management Growth – enabling our team to support merchants to maximize their potential through key selling practices, such as Wish Seller Standards & cross-border expansion on our global platform.
Heidi’s role involves supporting strategic EMEA business problems to help us diversify our merchant base, of which we highly value UK & European merchants, ensuring each of our key accounts feels supported as they grow.
Mark is a highly experienced eCommerce and digital trading professional gaining that knowledge both domestically and in Europe. His passion for eCommerce has been developed whilst working with small and large companies including Sports Direct. He has carried out digital focused roles such as SEO manager, affiliate manager and digital marketing manager. Digital marketing and exporting are a passion, and Mark strives to deliver his digital trade experience to help Department for International Trade clients increase their international eCommerce and global web presence potential to win overseas business.
Katie brings a wealth of sales experience with a decade of hard work and commitment working at Swan. From working in all commercial sales departments, Katie now focuses on onboarding, driving and exploring all marketplace and e-commerce channels within the company, and is responsible for growing the international sales division, both online and retail.
Driven by the excitement of online expansion and her passion for looking at unique ways to boost products in the market, Katie is highly motivated to achieve quick results, brand growth, and maintaining a competitive edge when it comes to all things e-commerce. Working with platforms such as Amazon, eBay, OnBuy, and Mano Mano, Katie has a vast knowledge of generating, boosting, and maintaining sales profitably for the business meaning there’s always a trick up her sleeve, including some exciting collaborations in the pipeline.
With her results-driven ambition, Swan is a part of her and she is a part of Swan; she brings together people who, in turn, want to drive the business to achieve great results.
Ian Jindal is a consultant, publisher and advisor in eCommerce and multichannel retail. Ian cofounded and is Editor in Chief of InternetRetailing, providing insight and research for Europe’s retailers and multichannel retailers – www.internetretailing.net.
To underpin the analysis Ian co-founded RetailX, researching performance in multichannel retail, brands and vendors. In 2015 we launched the UK Top500 ranking of retailers (IRUK) and in 2016 the first performance-based ranking of European’s retailers (IREU) – www.internetretailing.net/iruk and www.internetretailing.net/ireu
Ian’s retail clients include Selfridges, House of Fraser, Marks & Spencer, John Lewis, Asda, Couturelab, Waitrose, De Bijenkorf, Kering, Disney, IKEA, Walgreens Boots Alliance and VF Corporation (Timberland, The North Face, Vans etc). Previously Ian was Group eCommerce Director at Littlewoods Shop Direct, and Head of Online Operations at the BBC. Ian founded the European eCommerce Forum, is an Advisor to eCommerce Europe and authored the UK’s first MSc in Internet Retailing.
Ntola Obazee has over 10 yrs experience in commercial sales across all channels ( retail , B2b , ecommerce and marketplaces ) and has held leadership position in UK and Europe leading strategic business development & market -entry methods across SME , Omnichannel & vertical retailers.
A passion for digital , e-Commerce , building partnerships and collaborating with stakeholders to ensure sustainable, & tangible growth with a focus on Brand USP & customer/partner engagement.
Experience in strategic E-commerce planning & execution with a focus on international business development – Marketplace model & cross-border e-commerce.
Tom is Head of Marketplaces within the M&S International division. In his position, he is responsible for developing strategic partnerships with new and existing Marketplace partners in key markets outside the UK.
Tom has been with M&S for 10 years working across a variety of ecommerce roles within both our Food and Clothing & Home teams and most recently supported the launch of the Ocado Retail joint venture between M&S and Ocado Group.
Jessica Christenson is the Regional Vice President for the UK & Ireland at Mirakl. Jessica has over 15 years of consultancy experience within retail and technology. Jessica has had previous leadership positions at Zalando, Anatwine and Tradebyte. Jessica carries with her hands-on knowledge on how to create new revenue channels through platform models, such as marketplace and dropship models based on her expertise and understanding of the industry’s landscape, trends and competitors within Europe.
Starting at a family plumber’s merchant and department store, Liam grew and developed the online side of the business before becoming co-founder and Commercial Director of on online venture that became Buyaparcel.com. From formidable days, Liam’s commercial ingenuity quickly gained him the status of a key player in the Tools, Garden and Plumbing sectors, that helped propel Buyaparcel to the £22M revenue company it is today.
Liam very early on saw the value in marketplace selling to enhance the Buyaparcel brand, and through his stewardship, Buyaparcel are a top 3 seller in the DIY/Tools category on eBay. As well as engaging and growing on the eBay marketplace and nurturing a multimillion pound Amazon store, Liam saw the potential of ManoMano through their values and target customer base. Buyaparcel continues to grow on this and the other platforms because of the relationships Liam has forged at these vital routes to market that all offer something special that makes up Buyaparcel’s multi-channel approach.
Liam leads a dynamic commercial team co-ordinating the buying and marketing strategy, as well as providing leadership in other departments where a holistic view is required. Throughout our trading sectors, Liam has developed strong relationships with people in many brands and is often called upon to give advice on consumer sentiment and be a conduit for manufacturers and distributors to better understand how best to enhance their offerings to maximise customer loyalty and market exposure.
As director and co-owner, Liam is involved in ongoing projects to expand Buyaparcel to new heights with more products, new markets and an ever stronger brand.
As a Director at LK Bennett Zoe is responsible for delivering Digital transformation across the business and driving the repositioning of the LK Bennett brand. With more than 15 years’ experience across the likes of Tesco, Topshop and Arcadia, Zoe has led multi-discipline teams with a constant focus on commercial performance and innovation in fashion retail.
At LK Bennett over the last 2 years Zoe has led the brand’s significant investment in customer experience and the launch of a rental subscription service LK Borrowed.
A proven leader with experience scaling businesses and developing high-performing international teams across supply chain, logistics, warehousing, quality management, product management, and customer services. Redesigned eve sleep’s operations organisation resulting in improvements to customer satisfaction, significant distribution cost reduction, and enhanced delivery proposition for end customers.
Håkan Thyr is Chief Revenue Officer at Fruugo. He is responsible for accelerating the growth of the Fruugo marketplace by helping more brands and retailers expand internationally with no risk and minimal effort.
Håkan is an e-commerce veteran who launched his first e-commerce site in 1999 and he has been working in the e-commerce space most of the time since.
Prior to joining Fruugo, he held roles as Partnerships Director at ChannelAdvisor, COO at Firmstep and Partnerships Director at Bazaarvoice. Håkan holds an MSc from Chalmers University.
Julie brings a wealth of end to end ecommerce logistics and distribution experience with over 20 years in the operational, client facing and notable retail roles.
Julie is passionate about evolving the customer journey through building long term partner relationships that deliver improved performance through data and technology enabled innovation, across the last mile carrier and PUDO sector.
She has been at the forefront of managing new and existing delivery and returns services in companies such as Home delivery Network, Yodel, Collect+, ASOS and now heads up all the carrier services experience for the Boohoo Group brands.
Patrick Nommensen is Senior Director of E-Commerce Operations for TikTok – specifically for TikTok Shop, the platform’s full-service commerce solution. Joining ByteDance through the acquisition of musical.ly in 2017, Patrick has held a number of senior roles in the business including across product strategy, public affairs and now e-commerce.
Building up a wealth of experience that specialises in e-commerce, marketplace, social and consumer engagement, Patrick leads a team that advises merchants, creators and partners on the best strategies to turn the experience of discovery and community on TikTok into shoppable moments for your audience.
TikTok Shop is an innovative marketplace fully integrated into TikTok, providing native ways for people to discover and shop with LIVE Shopping, In-Feed Video and Product Showcase. It’s a place where discovery turns into purchase – selling without consumers leaving the app – all within TikTok.
Murray Lambell is General Manager of eBay UK, leading one of eBay’s biggest markets with over 20 million active buyers per month and over 300,000 UK small business sellers.
Growing up with parents who grew a local business from scratch, Murray has always had a passion for helping small businesses and entrepreneurs succeed, recognising the power of the eBay platform in unlocking economic opportunity. He joined eBay Europe in 2008, starting in the loyalty and retention team before becoming the Head of Business Selling Strategy. He then held various commercial and strategy roles in the UK, and was appointed Vice President of Trading in 2017, responsible for all of eBay’s Business to Consumer and Sales & Operations activity.
Prior to eBay, he was with British Airways for 8 years, joining on their graduate programme and working across commercial, marketing and service areas of the business.
Murray holds a BA in History and Languages from the University of Exeter and an MBA from London Business School
Shelley Boyle is the Head of Business Development at ManoMano, working with her team to identify and select the key sellers for ManoMano to develop a partnership with. Prior to joining Manomano, Shelley was based in the UK, scaling B2B brands on ecommerce marketplace platforms both in the UK & internationally.
Georgie is the Founder and CEO of Novello Products Ltd (NPL). NPL is a company formed of two parts; ‘brands’ and ‘tech’. On the brands side is a growing portfolio of consumer brands (Sistir, Tayuls and Lollylish) through which unique, personalised products are offered via 3rd party platforms including Amazon, Notonthehighstreet, Etsy and Yumbles. The tech side is home to NPL’s systems which are at the heart of their own operations and also licensed to external businesses. NPL experienced exponential growth as a result of the pandemic and is continuing to expand through a growing product range, new distribution channels and expansion outside the UK.
Prior to NPL, Georgie held senior marketing and consulting roles within global media giants, Disney and Hasbro. She had the privilege of growing and nurturing some of the world’s most beloved brands; Disney Princess, Mickey Mouse, Toy Story and Monopoly to name only a few.
The development of a brand and bringing it to life via creative marketing strategies and compelling products whilst supporting it through solid operational structures and systems has always been a passion of Georgie’s. She is now relishing the opportunity to draw upon her wealth of experience and bring it to her own start up, NPL.
Will Rose is a highly experienced Technology Director having spent 20 years working in retail eCommerce and IT for some of the UK’s largest retailers.
As the UK’s largest specialist footwear brand, Hotter Shoes sells over a million pairs of shoes a year to more than four million customers around the world. Will is responsible for maintaining and developing the eCommerce platforms to ensure the continued digital growth ensuring Hotter Shoes remains a major player in the eCommerce space. This will be supported by the continued marketing and development of the Hotter Android and iOS Applications that have helped broaden the demographic of the Hotter customer. New technology such as Augmented Reality and a built in Shoe Sizer will mean customers that can’t visit a store can shop with confidence.
Will has shown his experience in ensuring the Hotter website has traded its second largest revenue day online. This is in part due to the personalised customer content and products Hotter can show customers. The team is also set up to continually experiment on the site to improve the customer journey with features such as Guided Selling. A clearly defined strategic roadmap will see Will’s team deliver new features to the Hotter platform such as Buy Now Pay Later and Artificial Intelligence to give Hotter customers the perfect fit.
Since starting his career as a Graduate Trainee at 21, Will has worked his way up from being a developer. This included 10 years working as a Consultant in IT and eCommerce. Will has a focus on delivery having worked as an eCommerce Consultant Project and Programme Manager for 10 years, six of those years were spent at the software house Wunderman Thompson Commerce where he delivered large scale eCommerce re-platforms for the likes of DFS and Yoox Net-a-Porter. Working as a consultant allowed Will to understand what is required to build and maintain a successful eCommerce platform whilst understanding how to deliver strategic change.
As Group Programme Manager at DFS, Will spent three years merging IT Systems and eCommerce platforms for the acquired brands Dwell, Sofology and Sofa Workshop into the DFS Group. The understanding of how to roll technology change out to large retail estates was vital in this role, not only improving the journey for customers but also retail employees.
The constantly changing world of ecommerce has always excited Will. He was responsible for implementing the routing software for Appliances Online (now AO.com) in 2010 to enable next day delivery of white goods, allowing Co-op customers to scan goods and checkout using their mobile phones and create the omni-channel journey that allows DFS customers to build an order in-store and checkout at home.
Paul Walker is head of Ecommerce & Systems for a super cool Ecom brand called Runrug. His time within ecommerce has seen him touch each area of a business, from marketing and tech all the way to warehousing and operational processes. Paul now spends time focusing on the direction for the business and how they can maximise each digital channel. Paul is very much hands on, living and breathing Ecommerce
Bobbie Ttooulis joined GFS in 2017 as Group Marketing Director and member of the Executive Board. She is an expert in international delivery and has conducted multiple research into consumer delivery attitudes and behaviours.
David Brackin is the founder and managing director of the UK’s leading eBay Trading Assistant, Stuff U Sell, and runs the fashion recommerce business Re-Thread. He has been selling on eBay for nearly 20 years and has listed over half a million SKUs. A Cambridge mathematician who worked around the world with McKinsey, he brings a strongly analytical approach to succeeding on online marketplaces and has shared articles on how to use Promoted Listings and Seller Initiated Offers more effectively. He is a regular contributor to ChannelX.
As Head of Seller Success UK at eBay, Rufus Bazley is responsible for the adoption of prompted listings by Brand, SMBs and Entrepreneurs and their success in generating incremental sales, brand visibility and demonstrating the value that eBay brings to its sellers.
Before joining eBay earlier this year Rufus worked at a number of companies ranging from Affiliate Networks, Advertising Agencies and Tour Operators but most recently at Dynamis the company that own and run BusinessesForSale.com where he was responsible for leading the for SEO, SEM, display, re-targeting, email, CRM, content, product and brand teams.
Stephanie Buret Cruiziat is a Marketing and P&L Manager with a strong performance track record across various sectors and companies including omnichannel retail at French high street retailer Monoprix, online travel at pure player marketplace VRBO, dating at Match.com, CPG where she started her career at Mars and an international career across markets: UK, US and Europe.
Before joining ManoMano as Country Manager UK, based in London, Stephanie has managed local and international businesses, P&Ls and teams with a marketing budget of over £50M and revenues of over £500M.
She is passionate about how technology is transforming retail and enabling to better answer consumer needs across the world.
Music industry veteran Brad As
Passionate about solving for customers, Bérengère is leading eBay co-creation and engagement programmes like Seller Council and eBay Ignite. For 8 years, she has been engaging with customers, collecting experiences and ideas from sellers and buyers across the world to shape the future of eBay. With a strong focus on selling success, she is always looking for further ways to help small businesses understand eBay and how they can use marketplaces to thrive. Before eBay, Bérengère started her career defining customer experiences for digital companies before moving into online retail and loving it!
Chris is a commercial visionary and pioneer of ground-breaking ecommerce solutions. His career, focused on launching high profile brands into global markets, spans two decades.
As co-founder and CEO of Secret Sales, a premium ecommerce marketplace for fashion and beauty, Chris is disrupting the discount sector by providing brands and retailers with a unique platform to sell non full price (NFP) stock in a way that drives growth and profitability, maintains brand equity and, in an industry-first, identifies new customers for full-price targeting in a fully GDPR compliant way. By showcasing hero brand partners in an innovative way, alongside a transformed customer journey, Secret Sales is driving a new approach to off-price retail.
Following Series A funding from heavyweight retail investors in 2021, Secret Sales aims to become the largest non full price marketplace for fashion and beauty worldwide.
Previously, Chris founded technology company Anatwine where he and his team revolutionised the fashion retail market. Its trailblazing software was adopted as the ‘best-in-class’ choice by two thirds of the top 100 fashion brands and retailers worldwide, and the business was acquired by Europe’s largest ecommerce fashion retailer Zalando in 2017.
Chris has also had a highly accomplished career with FTSE250 clothing brand, Supergroup, where he transformed the ecommerce function into a globally renowned platform.
I love what I do. I empower all sellers to unlock economic opportunity by leading strategy, planning, and special projects which unlock a suite of shipping and logistic solutions that enable velocity and growth internationally. This is complimented with my experience in category management, retail consultancy and merchandising.