Head of CRM, ONBUY.COM
James is Head of CRM at UK-based online marketplace OnBuy, recently ranked Europe’s fastest growing eCommerce business in the FT1000. Bringing a wealth of experience from top retailers including Pets at Home and AO.com, James has been instrumental in developing OnBuy’s customer engagement program and the launch of its recent Cashback initiative, achieving incredible results. Prior to OnBuy, he spent 5 years at The Hut Group, where he controlled CRM across 30 different countries, introducing a rolling subscription based model and achieving 5m downloads from the successful launch of the My Protein app. He’s currently based in Wigan with his wife Rebecca and their first child on the way!